Frequently Asked Questions
Q: I've read your policy page where you said you normally wouldn't accept returns or exchanges. Is that true? While it is true that "generally speaking, we do not offer return, refund or exchange on...
Puffer Jacket Care Guide
**Hand-wash is recommended due to the relatively delicate filling materials!
For machine-wash, please follow these instructions:
1. Machine wash in warm water (30°C).
2. Do not use fabric softener.
3. Front load washing machine recommended (use a mesh bag for top loading machines).
4. Tumble dry on low heat with tennis balls. This helps protect the inside filling!
5. Do not iron.